Below you find typical Use Cases that explain how clients use our services. The scope reaches from a global operating enterprises to local small and medium-sized companies. The projects show how we deliver(ed) complex projects that might span decade(s) as well as short focused projects with fast quality results.
enterprise | local | outsource | collaborative sasEnsure that a large pharmaceutical company can operate one of their key legacy systems for conducting clinical trials. It cannot really be titelated as a project as we would rather call it a "journey". It was the first ever system that was outsourced by this customer. The system manages millions of pages. edea developed, validated and operated this system globally for over 15 years and it is still running! The number of unscheduled downtimes during this period was negligible, making it one of the most succesful outsourcing of services ever.
A global project of this magnitude was unprecedented for edea. Retrospectively, it was greatly managed, despite major challenges, such as:
Introducing a new web-based system software as well as backend modules
Being the first outsourced system of the client
A validated migration process with millions of data points and digital pages
The technology involved was very diverse:
The customer has various locations in Switzerland. Communication between the sites was far from optimal due to various infrastructure providers and analog-based communication. The goal was to enable IP-based telephony and harmonizing infrastructure utilizing a minimal number of providers.
The major challenges of this project were:
Change, within restricted time, all communication betweeen various sites
Replace the current infrastructure
Reduce the various service providers to a single one if possible
The technological aspects were diverse:
Consultants are spread amongst various locations. Their prime task is to develop and test SAS programs against large data sets. Initially a Document Management System was used to share programs and data among team members, but due to the amount of data it became very impractical. Especially the review process as part of the collaboration between team members was very time-consuming. edea developed a solution where all SAS programs and data is located on a central version controlled repository. The virtual desktop environment is accessed via a terminal session over a VPN connection. In this way collaboration was made easier and time was saved significantly by not having to transfer big data sets between people. It offers many advantages: consultants can work on the same project in parallel. All data and programs are stored in a central repository and project times can be reduced significantly.
A new and creative solution to ensure collaboration between distributed consultants for SAS programming services. the following challenges, were encountered:
Distributed workspaces that required collaboration
High availability and processing power
A validated solution
The technology involved was very diverse:
Client is a biomedical/pharma company with headquarters in the US but a subsiduary location in Switzerland. Increasing costs and unhappiness with the current IT made it necessary to revisit the IT management and Support of it's subsiduary. Instead of employing own staff all managed IT services were handed over to edea. It enabled the customer to get the service they really needed, get a higher quality of service and to significanlty reduce the monthly costs.
The following challenges had to be overcome:
Data, systems and existing IT department located in the US
Local and Remote support
Complex and secure infrastructure
Cost efficiency is essential
The following technological aspects were relevant: